Tax consulting and auditing
readyplace digitalises
tax consulting and auditing
Standardised processes save an enormous amount of time and effort. With readyplace you unlock the potential of standardised processes and give your employees and clients the knowledge they need.
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Process confidence through tutorials
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Help for self-help
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GDPR compliant
Companies and organisations of every size across Germany trust readyplace.
Find out how readyplace helps tax consultants and auditors
Tax consulting and auditing
Standardised processes save time and money
Tax is a complex business. Media discontinuities, complicated software and inefficient processes cause frustration for you, your employees and your clients. Efforts to digitalise help, but nobody may be left behind in the process. readyplace can support you in many areas, be it online support, explaining workflows and interfaces, or introducing new software that your clients use to work with you.
At readyplace we have made it our mission to support the digitalisation of tax consulting and auditing.
“Users found the combination of image and text in the click tutorials clear and easy to understand. They were confident they were doing the right thing and therefore quicker to act. That is why 91% of the more than 400 DATEV users involved awarded 5 out of 5 stars.”
Project manager, DATEV eG
Create tutorials for your clients
It is not only your own company that benefits from readyplace. With the readyplace software you can easily create tutorials for your clients and partners yourself.
Give your clients a familiar look and feel
As a provider you can have the design adapted to your client’s needs. Create recognition by changing the colours and logos and offering your client an integrated platform.
Share tutorials and articles with your clients and partners
readyplace lets you share tutorials and articles with clients and partners without any friction, or embed tutorials in your own environment to add value. Produce tutorials on behalf of your clients or make them available to partners.
Offer your tutorials in several languages
With readyplace you can produce tutorials in several languages and then link them to one another. Users on your platform simply switch language to find the matching tutorial.
Case studies on using readyplace
Case studies and insights
The most frequent questions at a glance
What exactly does a readyplace click tutorial look like?
Answer: our click tutorials are used extensively in the DATEV environment in particular. Have a look at an example.
How does creating a tutorial with readyplace work in practice?
Answer: you carry out a process in your software exactly as you normally would. Supported by AI, readyplace records every click automatically and immediately suggests an explanation for each step. You can then refine the tutorial: add text, adjust steps, change the image detail, hide sensitive data and much more. Your interactive step-by-step tutorial is ready. After that you can upload the tutorial to a freely customisable self-service desk for your customers, for example. Producing your documentation becomes considerably faster. At the same time the quality of the documentation rises sharply, which also makes later maintenance and updating easier.
In which areas of my business do click tutorials add the most value?
Answer: readyplace is at work wherever knowledge has to flow quickly and precisely through your company. First-class tutorial creation in record time thanks to AI support, at maximum quality and with minimum effort. A 24/7 self-service desk that resolves your customers’ recurring standard questions at any time and avoids unnecessary routine tickets. Efficient customer and employee onboarding, in which new customers and new team members learn workflows independently and without mistakes.
How much time and money does my company save with readyplace?
Answer: the savings depend on the area of use. Typical examples from practice: up to 60% less time handling support tickets, because customers and employees resolve their questions themselves before a ticket is even created. Noticeably shorter ramp-up times in customer and employee onboarding, because new users learn workflows independently and without mistakes. Markedly faster software rollouts, because repetitive training loops and manual documentation work are no longer needed.
Can we also provide tutorials as a public desk for our customers or employees?
Answer: yes, absolutely. With readyplace you can set up a public self-service desk for your customers AND your employees. There you place interactive guides for frequent enquiries and solve problems proactively, before a ticket is created. That takes noticeable load off your team and raises satisfaction on both sides.
Is technical knowledge required to understand readyplace and the click tutorials?
Answer: no. Anyone who can write an email or use a browser can use readyplace. The interface is designed for maximum ease of use, to ensure high acceptance among your customers and employees.
Which industries is readyplace suitable for?
Answer: readyplace works across industries, from software vendors and public administration through to tax firms and the logistics sector. Our customer quotes from DATEV eG, S-Public Services GmbH, MACH GmbH and Air-Log GmbH show this too. You will find further examples in our case studies.
We would be glad to hear from you.
Get in touch and arrange a free presentation, and we will show you how your company can benefit from readyplace too.